Career
Opportunities

We promote Diversity, encourage Life Balance and having FUN while building an awesome career.

Join Our Team

We offer a software startup environment where there are endless opportunities for growth in a positive, energetic and fun work environment.

Headquartered in Orange County, CA, we are a CRM Solutions & Services company that specializes in providing consulting services in cloud customer relationship management (CRM) software, such as Salesforce and Oracle On-Demand. Our mission is to deliver CRM cloud solutions that constantly exceed our customers’ expectations, and to have a company that people genuinely want to work for and work with.

If you have the qualifications and interest, please fill out the form, or email your resume and cover letter to jobs@ucinnovation.com.

Salesforce Developer

Responsibilities
  • Work with client and project team to help with requirements gathering, technical design and implementation of the required solution using Salesforce based on the customer’s requirements and environment.
  • Build rapport and develop effective working relationships with clients and colleagues.
  • Recommend alternative solution choices, determine trade-offs and perform impact analysis as required.
  • Provide guidance and best practices around Salesforce solutions.
  • Create a library of reusable code for future project solutions.
  • Contribute to the development of additional products and services.
  • Provide quality deliverables and work products.
  • Assist in presales activities as schedule permits.
  • Ability to travel (Approximately 50%).
Requirements
  • Minimum of Bachelor’s degree in Computer Science.
  • Salesforce.com Developer 401 and/or 501 certified.
  • 1+ years of Salesforce.com Developer experience, including APEX, Visualforce, data migration and web services.
  • 2+ years consulting experience.
  • Knowledge of data modeling and integration concepts.
  • Familiarity with agile methodology.
  • Excellent oral and written communication skills.
  • Strong organizational and time management skills.
  • Passion for solving customer’s challenges by leveraging technology solutions.
  • Ability to multi-task and willingness to assist and mentor colleagues if necessary.
  • Passion for solving customer’s challenges by leveraging technology solutions.
  • Highly driven and independent in a fast paced environment.
Apply Now

Customer / Technical Support

Responsibilities
  • Handling customer technical support cases through phone and email submission in a timely manner.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
  • Communicating and following up with clients to ensure the problem is resolved.
  • Managing and prioritizing multiple cases at one time.
  • Managing and prioritizing multiple cases at one time.
  • Providing technical support across the company (this may be in person or over the phone).
Requirements
  • Minimum of Bachelor’s degree in Computer Science or Information Technology.
  • Excellent oral and written communication skills.
  • Strong organizational and time management skills.
  • Passion for solving customer’s challenges.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Prior experience in tech support, desktop support, or a similar role a plus.
Apply Now

Salesforce Technical Architect

Responsibilities
  • Produce technical design for custom development and systems integration requirements.
  • Present architecture options and recommendations.
  • Ability to provide advice on best practices and approaches to the team and the client.
  • Complete/oversee the custom development and quality assurance efforts for custom work.
  • Participate and lead the project meetings with the customer on technical aspects of the project.
  • Manage development designs across multiple projects to meet project and customer required time lines.
  • Ability to travel (Approximately 50%)
Requirements
  • Minimum of Bachelor’s degree in Computer Science.
  • Salesforce.com Developer 401 and/or 501 certified.
  • Strong technical foundation including; Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc.
  • Advanced experience with Salesforce configuration and custom development.
  • Experience with enterprise integration tools and extract, transformation and load (ETL) tools.
  • Knowledge and understanding of Web Service API’s for integration purposes.
  • Work with functional leads to transform and develop new requirements into design, implementation.
  • Strong Communications Skills.
Apply Now

Solution Architect

Responsibilities
  • Experience in both functional and technical requirements gathering, performing GAP analysis and designing CRM solutions.
  • Must have the ability to map client requirements to technical solutions.
  • Ability to leverage external solutions and “think outside the box” to find design alternatives when packaged solutions constrains are met.
  • Experience in at least 3 of the following areas: Salesforce administration and configuration, Oracle Siebel CRM configuration, integration, data migration, application migration, upgrade and application testing.
  • Strong organizational, analytical and problem solving skills.
  • Strong documentation skills including experience with responding to RFPs and creating statement of work.
  • Familiarity with packaged and custom implementation and testing methodologies.
  • Must be open to travel to client sites as required.
Requirements
  • Minimum of Bachelor’s degree.
  • 5+ years professional experience.
  • Familiarity with agile methodology.
  • Excellent oral and written communication skills.
  • Strong organizational and time management skills.
  • Passion for solving customer’s challenges by leveraging technology solutions.
  • Ability to multi-task and willingness to assist and mentor colleagues if necessary.
  • Passion for solving customer’s challenges by leveraging technology solutions.
  • Highly driven and independent in a fast paced environment.
  • Salesforce.com 201 certification a plus.
  • Consulting background a plus.
Apply Now

Customer Advocate

The Customer Advocate (CA) is responsible for preserving and promoting customer health from the assigned named accounts of UC Innovation’s ascend customers. The CA is responsible for driving adoption using a customer engagement lifecycle model; to prove and increase the perceived value of ascend on campus, the CA develops and manages customer relationships at all levels of assigned accounts. The CA will help customers and UCI team members navigate enterprise environments within Universities, work with University and UC Innovation project leaders to navigate issues, and collaborate with the customer to drive continual innovation and ensure lifelong relationships with UC Innovation.

Responsibilities
  • Accelerate customer adoption of ascend.
  • Own customer health strategies for each account.
  • Own renewal strategy and subsequent on-time renewal.
  • Build ascend brand awareness and loyalty across the ascend user community.
  • Articulate the value of ascend on campus and across the Advancement ecosystem.
  • Share advancement best practices with ascend customers.
  • Drive the creation of a virtual ascend user community.
  • Conduct regular proactive calls and account review meetings with customer and relevant partners; maintain an accurate record of discussion and action items.
  • Work with CA and UCI Leadership teams to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
  • Coordinate account activities with sales teams for assigned accounts.
  • Identify strategic, new business growth opportunities.
  • Identify potential product enhancements based on customer feedback.
  • Leverage professional relationships to aid in the building of reference accounts/contacts.
  • Act as a customer advocate and liaison to become a Trusted Advisor to assigned accounts.
Requirements
  • Strong business acumen with a good conceptual understanding of IT operations processes and best practices in Higher Education/University Advancement, Development, & Alumni Relations.
  • Proven expertise working in executive level in customer environments, as well as with procurement and business owners.
  • Excellent verbal, written and interpersonal communication skills.
  • Awareness of the Advancement ecosystem.
  • Highly motivated, energetic and committed to getting results.
  • Ability to work both independently and as a part of a remote team.
  • Ability to develop strong relationships with the user/customer/internal communities.
  • Understanding of Salesforce product.
  • Travel as required.
Apply Now

Apply Now

And we'll get back to you within 48 hours.